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Frequently Asked Questions

How do we ride the Zamboni, ride the bench, do an on-ice shoot out, etc?
A: The additional game assets that we offer are reserved for Season Ticket Holders and groups in attendance. If you would like more information about reserving a group event or our ticket plans please call 512.GO.STARS.

How do we get to participate in a game during intermissions?
A: On-ice activities are reserved for groups in attendance. If you would like more information about reserving a group event or our ticket plans please call 512.GO.STARS.

How do I get a name on the jumbotron for someone’s birthday?
A: Contact the marketing department at birthday@texasstarshockey.com no later than 24 hours before the start of the game. Unfortunately, after this time period we will be unable to add names.

Are there discounted ticket rates for groups?
A: We offer discounted rates for groups of fifteen or more people. If you would like to reserve group rate tickets to a Texas Stars game please call 512.GO.STARS.

How do I get a player autograph?
A: The best way is to wait until after a game--players will occasionally come back out to sign autographs. You may also attend a designated autograph session (check the current promotional schedule for upcoming sessions). Additional player meet & greet opportunities are scheduled for our season ticket holders.

How do I get a player or coach to come speak to my group or visit my school?
A: There are directions on the “Appearances” page under the Community tab on how to request an appearance.

If I have something I want the player to have, how do I go about making sure they get it?
A: During designated autograph sessions and after games provide the best opportunity to meet and greet the Texas Stars players. As a benefit for season ticket holders, there are exclusive opportunities to meet with the players.

How do I get an Ice Patrol autograph?
A: The Ice Patrol team is typically free before and after the games, and may also be roaming the concourse during the games. If you see them out on the concourse during one of these times, feel free to ask!

How do I become an Ice Patrol member?
A: Tryouts are held in the summer. Visit the Ice Patrol page for more information.

How do I request a donation from the Stars for my fundraising event?
A: There are directions on the “Donation Request” page under the Community tab on how to request donations.

What are the box office hours on non-event days?
A: The box office is open Monday through Friday from 10:00 a.m. - 6:00 p.m on non-event days. The box office is also open on Saturday from Noon - 3:00 p.m. on non-event days. The box office is closed on Sundays.

What is the name of the song that is played when we score a goal?
A: Pennywise- “Brohymn”

At what age does my child require a ticket?
A: Any child under the age of two does not need a ticket.

Do you offer discounts for military personnel?
A: Yes, we have a military discount program as a small thanks to all members of the armed forces. More information is on the “Military Discount” page under the Tickets tab.

Can I take pictures and videos at Texas Stars games?
A: Still photo cameras are now acceptable under the below conditions: 1) Any camera stand of any size or dimension will not be allowed inside the Cedar Park Center unless they are approved media with proper credentials. 2) Cedar Park Center management reserves the right to ask the patron to take the camera back to their car should the camera, or the process of using the camera, obscure, block, or interfere with another patron during the game. 3) Permitted photographs and similar recordings may be used for personal viewing only. Any other use, distribution, or commercial use, including use for portfolio purposes, is prohibited. Fans may not distribute any copyrighted game information or protected likenesses without proper permission.

Camera policies for non-Texas Stars games vary. Please visit www.CedarParkCenter.com for a list of policies by event.

How do I audition to sing the National Anthem? How do I get my school’s choir to sing the National Anthem?
A: Send an audition (YouTube or an audio file) to the Texas Stars marketing department at lhindman@texasstarshockey.com. If we have open spots for the anthem we will bring you in for a sound check.

Where can I find your policies?
A: All of the Cedar Park Center policies are listed in the back of the Texas Stars game program.

How do I get my non-profit to do Chuck-a-Puck?
A: Visit our “Foundation” page under the Community tab to find out more information or email foundation@texasstarshockey.com.

Do you have any other fundraising opportunities for outside non-profits?
A: Contact foundation@texasstarshockey.com to speak about any other fundraising opportunities.

I would like to set up a table for my business on the concourse, is this possible?
A: If you would like to represent your company at a Texas Stars game, please speak with corporate sponsorship by calling 512.600.5000.

Where can I buy Texas Stars gear?
A: Texas Stars merchandise is available during games, online at shop.texasstarshockey.com. It can also be purchased at the Cedar Park Center between 10 a.m. and 5 p.m. on select non-event days. Call 512.600.5000 for information on non-event hours.

How do I get to the Cedar Park Center?
A: Directions and a map can be found here.

Where can I park and what is the cost?
A: You can park anywhere in the Cedar Park Center parking lot that isn’t closed off with traffic cones. Parking for games is $10. Valet parking is also available for $15. There are three entrances to the cash parking lots. One entrance is located off of New Hope Drive. Two entrances are available off of southbound 183A; one is located north of the valet entrance and one is located south of the valet entrance.

What happens if I want to change my seats?
A: Call our box office and speak with them about any changes to your tickets at 512.600.5001.

Where is your guest services located and how can they help me?
A: Cedar Park Center guest services is located behind section 121. For information on Texas Stars ticket packages, representatives are available at the main entrance.

Does the Cedar Park Center serve alcohol? What kind of food do you have there? Can we bring food or drinks in?
A: The CPC has six permanent concession stands and multiple portable stands located around the concourse which serve food and drinks including alcohol. No outside food or drinks may be brought in. Items for children such as formula and baby bottles will be allowed. There are five specialty bars at Cedar Park Center in addition to the concession stands and beer vendors. Three are located on the Suite level and are open to all patrons; Tito's by the main entrance is open to all patrons; and the Miller Lite Club Lounge is on the main concourse and is open only to Club seat ticket holders. Due to TABC guidelines, no beverages may enter or leave the Miller Lite Club Lounge. Also, no alcohol may be transported between the suite and concourse levels.

What time do the doors open on game days?
A: Doors open one hour before the game starts. If you are Texas Stars Club Season Ticket Holder, VIP doors at H-E-B Plaza open 90 minutes before game time on the weekend.

What are your basic ADA accommodations?
A: For information please contact the Cedar Park Center box office at 512.600.5001.

What is the Unused Ticket Redemption Policy?
A: Full and Half Season Ticket Holders can take advantage of the Unused Ticket Redemption. You may bank your tickets to games you are not able to attend for a ticket credit to be used at a future 2012-13 regular season game. This policy allows you to turn your tickets back in up to 24 hours prior to a game occurring. This policy is for all regular season games, excluding the final home game of the regular season.

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